Terms of service

Last updated: 30/09/2026

Please read these terms before placing an order. They explain how we work, what you can expect from us, and what we ask of you in return. If anything is unclear, we are always happy to talk it through.

Sections 1 to 18 apply to every order. Section 19 contains additional terms that apply only when you are buying for a business.

1. About us

This website is operated by Gee Brothers London Limited.

In these terms, "we", "us" and "our" mean Gee Brothers London Limited. "You" means the person or business placing the order.

You can contact us at:

• email: sales@geebrothers.com

• telephone: +44 (0) 20 7228 4081, from 9am to 5pm Monday to Friday.

• post: Gee Brothers Lower Ground Floor, 4 Mount Street, London W1K 3ND

2. These terms

These terms apply to every order you place with us, whether through this website, by email, by telephone or in person. They apply alongside any written quotation or order confirmation we send you. If a quotation or order confirmation says something different from these terms, the quotation or confirmation takes priority for that order.

If you are buying as a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Placing an order

Products bought through the website. Sample packs and any other ready-made items are ordered through our checkout. Our contract with you begins when we email you to confirm that your order has been accepted.

Printed and bespoke stationery. For printed work, our contract with you begins when we confirm your order in writing and receive any payment or deposit that is due. We do not begin printing until you have approved your final proof in writing (see section 6).

We may decline an order, for example if we cannot supply the item, if there is an error in the price or description, or if the content is something we are not able to print (see section 7). If we decline an order after you have paid, we will refund you in full.

4. Quotations and prices

Quotations are based on the specification you give us and are valid for 28 days. If the specification changes, for example the quantity, card, size, number of colours or printing process, we will send you a revised quotation before going ahead.

Prices shown on our website include VAT unless we say otherwise. Quotations will state clearly whether VAT is included. Delivery charges are shown separately before you pay.

Our minimum order value for printing is £250 plus VAT, and for new custom design projects it is £500 plus VAT. These minimums do not apply to sample packs or other ready-made items.

We work hard to keep prices on our website accurate. If we find an error in the price of something you have ordered, we will contact you before going ahead, and you may choose to continue at the correct price or cancel for a full refund.

5. Payment

Unless we agree otherwise in writing:

• orders placed through the website are paid in full at checkout

• printed and bespoke orders are paid in full before printing begins, or by a deposit before work begins with the balance due before dispatch, as set out in your quotation

We accept the payment methods shown at checkout or on your invoice.

6. Proofs

For printed orders we send a digital proof (a PDF) by email, showing your wording in your chosen typeface and layout.

• Your proof covers one choice of typeface.

• Up to three rounds of minor adjustments are included free of charge.

• Further changes, or any significant change such as a new typeface, layout or design direction, count as a major change and are charged at £25 per change. We will always tell you before a charge applies.

Please check every proof carefully, including spelling, names, dates, times, addresses and numbers. It often helps to ask someone else to read it too. Once you approve a proof in writing, we will print exactly what it shows, so we cannot be responsible for errors in an approved proof.

Colours, textures and the depth of an impression cannot be shown exactly on screen. Your proof is a guide to wording and layout rather than a colour match.

7. Your wording, artwork and files

When you supply wording, images, logos or artwork, you confirm that you have the right to use them and that printing them will not infringe anyone else's rights or break the law.

We may decline to print material that we reasonably believe is unlawful, defamatory, offensive or infringes someone else's rights.

Supplied artwork should be print-ready and in the format we ask for. If files need further work before they can be used, we will tell you the cost before doing it.

8. Production and lead times

Lead times depend on the printing process and run from the date you approve your final proof. Typically they range from 5 to 15 working days, and we will give you an estimate when you order. These are estimates rather than guarantees. Traditional processes cannot always be hurried, and occasionally a job takes longer than we expected.

If your stationery is needed by a particular date, please tell us when you order so we can advise you honestly on whether it can be done. We will let you know as soon as possible if we expect a delay. If a delay becomes significant, you may cancel and receive a refund for any part of the order not yet made.

9. The nature of handmade work

Our stationery is printed and finished by hand, often one sheet at a time. Small variations in colour, impression, registration and finish between pieces are a natural part of the process and are not faults.

Colours may also differ slightly from those seen on screen, from a previous print run, or from a sample, because of differences in card, ink and process. If an exact colour match is important to you, please tell us before you order and we will advise you.

We print a small allowance to cover spoilage so that you receive the quantity you ordered. If for any reason we deliver fewer than you ordered, we will print the balance or refund you for the shortfall, whichever you prefer.

10. Delivery and collection

We deliver within the UK and overseas. Delivery estimates are shown at checkout or given with your order. UK delivery usually takes a few working days after dispatch. Overseas delivery takes longer and may be affected by customs.

Overseas customers are responsible for any import duties, taxes or customs charges payable in their country.

If you would prefer to collect your order, please arrange a time with us in advance.

Your order becomes your responsibility once it has been delivered to the address you gave us, or once you have collected it.

11. Changing your mind

Ready-made items. If you buy a sample pack or another ready-made item online, by phone or by email, you have the legal right to cancel within 14 days of receiving it, without giving a reason. As a gesture of goodwill, we extend this to 30 days. Please contact us to let us know, then return the item unused and in resaleable condition. We will refund the price, and the standard delivery charge if you return the whole order, within 14 days of receiving it back. You will need to pay the cost of returning the item unless it is faulty.

Personalised and bespoke stationery. The legal right to cancel does not apply to goods made to your specification or clearly personalised. You may still cancel a printed or bespoke order at any time by contacting us. If you do, we will refund what you have paid, less a reasonable charge for the work already done and any materials already bought or cut for your order, such as design time, proofs, dies and card. Once printing has begun, we cannot usually offer a refund.

12. If something is wrong

If your order arrives damaged, faulty, or not as described or approved, please contact us as soon as you can, ideally within 14 days of receiving it, with a description and photographs. This helps us put things right quickly. It does not limit your legal rights.

Where we are at fault, we will reprint the affected items at no cost or give you a refund, and we will aim to agree the best remedy with you. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Your full legal rights are not affected by anything in these terms.

We are not responsible for problems caused by errors in a proof you approved, by artwork or materials you supplied, or by the natural variations described in section 9.

13. Items you give us

If you give us anything to work from or match, such as an original invitation, an heirloom crest or your own card, we will take reasonable care of it. As with anything valuable, please keep a copy, and please do not send originals that cannot be replaced unless we have agreed to it first.

14. Designs and copyright

You keep all rights in the wording, images and artwork you supply to us.

The copyright in designs, artwork and dies that we create remains with us, unless we agree otherwise in writing. You may use the finished stationery we print for you for its intended purpose. If you would like us to reprint a design or supply the artwork for use elsewhere, please ask us.

We may keep copies of your order for our records, and may photograph finished work to show examples of our craft. We will never publish names, addresses, dates or other personal details without your permission, and you may ask us at any time not to use your work at all.

15. Our responsibility to you

If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for loss or damage that was not foreseeable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

If you are a consumer, we only supply our products for private use. We are not responsible for loss of profit, loss of business or loss of business opportunity.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, power failures, supplier or carrier failures, industrial action, or equipment breakdowns we could not reasonably have prevented. If this happens we will contact you as soon as possible and do what we can to limit the delay. If the delay is significant, you may cancel and receive a refund for any part of the order not yet made.

17. Discounts and promotions

Only one discount code or promotional offer can be used per order, and offers cannot be combined unless we say so. We may change or withdraw an offer at any time, although this will not affect orders that have already been confirmed.

18. General

Your personal information. We use your personal information only as described in our Privacy Policy.

Changes to these terms. We may update these terms from time to time. The version that applies to your order is the one shown on our website when you placed it.

Transferring this agreement. We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens and it will not affect your rights.

Other people. This contract is between you and us. No one else has any rights to enforce it.

If part of these terms is invalid. If a court decides that any part of these terms is invalid, the rest will still apply.

Law and courts. These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

Complaints. If you are unhappy with anything, please contact us first at sales@geebrothers.com. We will do our best to put things right.

19. Additional terms for business customers

This section applies if you are buying in the course of a business, including corporate and trade orders. Where it differs from sections 1 to 18, this section takes priority for business orders. Sections 11 and 12, and references to consumer rights, do not apply to business orders.

Entire agreement. These terms, together with our quotation and order confirmation, form the whole agreement between us. They apply in place of any terms on your purchase order or other documents.

Account terms. Where we have agreed a credit account, invoices are payable within [30] days of the invoice date. We may ask for a deposit or payment in advance for any order. If payment is late, we may pause work on your orders and may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellation. If you cancel an order after work has begun, you will pay for the work done and any materials bought or cut for the order, up to the full order value.

Quantities. For business orders we may deliver up to 5% more or fewer than the quantity ordered, and will adjust the invoice to match the quantity delivered.

Delivery and risk. Delivery dates are estimates and time is not of the essence. Risk in the goods passes to you on delivery to the address you gave us or on collection.

Ownership. Ownership of the goods passes to you only when we have received payment in full.

Claims. Please tell us of any damage, defect or shortfall within 5 working days of delivery, and of any invoice query within 10 working days of the invoice date. Goods may only be returned with our agreement.

Your materials and content. You will reimburse us for any costs, claims or losses we incur because material you supplied infringes someone else's rights or is unlawful.

Limit of our liability. We are not liable for loss of profit, revenue, business, goodwill or any indirect or consequential loss. Our total liability for any order is limited to the price of that order. Nothing in these terms limits liability that cannot be limited by law.

Disputes. The courts of England and Wales have exclusive jurisdiction over any dispute with a business customer.