Terms and Conditions
We require your debit or credit card details when you place an order, so a deposit of £50 per item can be taken. The balance will be taken from the same card on the approval of the proof.
Please fax, post or telephone your card details, as we cannot be held responsible for card fraud stemming for unauthorised interception of your emails.
When the go-ahead on a proof is given with no alteration, customers accept all responsibility for the wording, spelling, punctuation, layout, type sizes, and in fact everything that could be gleaned from looking at it, regardless of the copy given. Fax machines will distort sizes and sometimes fail to show shading or light text or rules. E-mailed proofs may print at the wrong size. If for any reason some of the proof is unclear, or one is concerned about something, it is up to the customer to seek clarification prior to giving approval.
Typesetting is a time-consuming and skilled process, using expensive equipment and staff, and is therefore chargeable, if the customer decides not to proceed to the printing stage. Providing a proof is not a tender but part of the order placed on the Client’s direction.
Refunds and returns:
For off-the-shelf items, if you return the item in re-saleable condition within 30 days we will refund the purchase price excluding the charge for delivery.
For bespoke items, we will not be able to accept them back, unless they were not as confirmed in writing and proofed. If this is the case, we will offer to re-print the order as soon as possible. We do not offer compensation.